* REDUCED SHIPPING NOTICE *
All guitars purchased prior to midday Friday 8th August will ship out as normal for delivery on Saturday 9th August.
All guitars purchased after 2pm Friday 8th August through to midday Monday 18th August, will ship on Monday 18th August.
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We consider ourselves as experts in shipping guitars, having shipped
thousands across the world without issue. Rest assured you are in the
safest of hands.
All guitars are sent via tracked delivery and packaged securely using an appropriate box and materials.
We try to dispatch all orders within 1 business day where possible,
and our UK service is a super-fast overnight delivery, and fully
insured. We will only ship to an address which accommodates ‘signed-for’
deliveries.
Once purchased, we will agree a specific date with the buyer for when
the guitar will be be delivered. Whilst we accept all responsibility in
delivering the guitar safely to your door on the date of delivery, it
is the buyers responsibility to ensure they are available to accept the
delivery. We have no control over the buyers local delivery staff and
are not liable for any issues related to theft etc if the buyer is not
home to accept delivery on the agreed date. In addition, any redelivery
charges incurred will also be the responsibility for the buyer.
International shipping may be subject to customs/import duties or
other associated taxes. The buyer is responsible for these costs both
1) when importing, and 2) when a guitar is redelivered/returned back to
us (for any reason). The buyer is also responsible for communicating
directly with customs in a timely manner to ensure the guitar is
delivered safely once it reaches your country. Failure to do so may
result in customs storage charges, or (in extremely rare cases) the
guitar being destroyed – to which we will need to be compensated in full
for.
Every country has individual import policies, so ensure you check
your country policies these prior to buying. Note: USA customers will be
able to avoid import VAT duty on USA built guitars if a ‘Foreign
Shippers Declaration of US Goods Returned’ form is completed on
purchase.
Please allow 7-10 days on international orders to accomodate customs processing which is not within our control.
